How do I place an order?
You can place your order securely online, or you can order via phone/postal mail/(e)mail.
What forms of payment does VTwiccan accept?
I am currently sending all payments through Paypal for processing. You will be automatically directed to them to pay by credit card when you are ready to check out. You do not need to have a Paypal account in order to use this service. PLEASE CONTACT ME if you are interested in another form of payment. NOTE: If you are using a coupon code, or discount certificate, Paypal will not recognize this. I will REFUND the difference back to you immediately. I am sorry for the inconvenience.
How are shipping charges calculated?
Rates are set depending on weight, shipping area, and carrier. The following table is what I am currently using for USPS Priority Mail. Rates are subject to change. NOTE: As a consumer myself, I hate being over-charged for shipping so I do not want you to be discouraged from buying a single item due to the $8.95 minimum. I can certainly adjust your shipping fee on a case by case basis.
If you want to place a SMALL order, please contact me for a shipping rate quote!
$00.00 - $25.00 = $8.95
$25.01 - $50.00 = $10.95
$50.01 - $75.00 = FREE!!! **Large items do not qualify**
$75.01 - $100.00 = FREE!!! **Large items do not qualify**
$100.01 and over is FREE!!! **Large items do not qualify**
What shipping method do you use?
My primary shipping method will be USPS Priority Mail or, for smaller items, First Class Mail. It is the most cost-effective for a small business. However, I reserve the right to use other shipping methods (UPS/FEDEX) if necessary.
NOTE: Shipment Labeling - If you do NOT want your package to say VTWICCAN on the label, you need to request this in a message to me.
RECYCLING: We use recycled boxes and packing materials whenever possible. This keeps them out of our landfills.
SPECIAL NOTE-PLEASE READ! During the hot months, keep in mind that if your order contains candles, you should make sure that the order will not be left out in the sun. If you know that you will not be home to bring it inside, then please make arrangements with someone who will accept it for you. I cannot be held responsible for product damage that occurs when it is left in the heat/sun.
How long will it take for my order to be shipped?
Provided that I have the item(s) on hand, your order will be packaged with 24-48 hours. Items that are not on hand will take 7-10 days. I will provide you with a tracking number when the order is sent out. After it leaves my hands, the time would be dependent on the carrier.
If an item is unavailable, will it be backordered or cancelled from the order?
Being a small cottage industry, I am unable to keep a large quantity of items on hand. Therefore, sometimes I will be out of stock on an item. If something is unavailable, I will notify you immediately and you can either choose something else, wait until it is available, or cancel your order.
Do you ship outside of the United States?
I prefer to stay within the US boundaries due to an increase in fraud AND increased shipping costs. Any orders placed from outside the USA will be refunded. I hope to be able to ship Internationally in the very near future.
What is your return policy?
Due to the nature of the products, I am unable to accept returns on candles or bath and body items unless there is a gross misrepresentation of my product. I will review return requests on a case-by-case basis, so if you are unhappy, please contact me. Other items not falling within the "personal use" category may be returned only if they have been misrepresented or are defective. Buyer's remorse is not an acceptable excuse. If you need to return an item, you have 14 days to do so. You will need to contact me for a return authorization (RA) number.
Do you have a mail order catalog?
Not at this time. I welcome you to sign up for advanced notification of sales and new items by filling out the email newsletter form.
Do you sell wholesale?
I am unable to offer wholesale as I do not carry the volume necessary to fulfill wholesale requests.
Do you offer coupons or specials?
Of course! I offer a FREE GIFT on any order with a subtotal of over $50. I also offer FREE SHIPPING with any order having a subtotal of $50.01 or more. In addition, I will send coupons and special offers to everyone who has signed up for email notices. I do not tolerate SPAM so you will not be spammed from me. You MUST opt in for email notices and/or newsletters.
What is your privacy policy?
VTwiccan does not sell, rent, or share our customer's information with anyone at any time nor for any reason, except in the process of order fulfillment. Please rest assured that by ordering from me, which is optional, you are in no way compromising your privacy but are providing VTwiccan with the ability to serve you better.
Legal Disclaimer:
VTwiccan would like you to please remember that none of our products are intended to diagnose, treat or cure any disease or illness. If you have any medical concerns, please use common sense and consult a doctor. Neither Jennifer Cavacas nor VTwiccan shall be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.
Indemnification:
You agree to indemnify, defend, and hold harmless Jennifer Cavacas/VTwiccan, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of any of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
You can place your order securely online, or you can order via phone/postal mail/(e)mail.
What forms of payment does VTwiccan accept?
I am currently sending all payments through Paypal for processing. You will be automatically directed to them to pay by credit card when you are ready to check out. You do not need to have a Paypal account in order to use this service. PLEASE CONTACT ME if you are interested in another form of payment. NOTE: If you are using a coupon code, or discount certificate, Paypal will not recognize this. I will REFUND the difference back to you immediately. I am sorry for the inconvenience.
How are shipping charges calculated?
Rates are set depending on weight, shipping area, and carrier. The following table is what I am currently using for USPS Priority Mail. Rates are subject to change. NOTE: As a consumer myself, I hate being over-charged for shipping so I do not want you to be discouraged from buying a single item due to the $8.95 minimum. I can certainly adjust your shipping fee on a case by case basis.
If you want to place a SMALL order, please contact me for a shipping rate quote!
$00.00 - $25.00 = $8.95
$25.01 - $50.00 = $10.95
$50.01 - $75.00 = FREE!!! **Large items do not qualify**
$75.01 - $100.00 = FREE!!! **Large items do not qualify**
$100.01 and over is FREE!!! **Large items do not qualify**
What shipping method do you use?
My primary shipping method will be USPS Priority Mail or, for smaller items, First Class Mail. It is the most cost-effective for a small business. However, I reserve the right to use other shipping methods (UPS/FEDEX) if necessary.
NOTE: Shipment Labeling - If you do NOT want your package to say VTWICCAN on the label, you need to request this in a message to me.
RECYCLING: We use recycled boxes and packing materials whenever possible. This keeps them out of our landfills.
SPECIAL NOTE-PLEASE READ! During the hot months, keep in mind that if your order contains candles, you should make sure that the order will not be left out in the sun. If you know that you will not be home to bring it inside, then please make arrangements with someone who will accept it for you. I cannot be held responsible for product damage that occurs when it is left in the heat/sun.
How long will it take for my order to be shipped?
Provided that I have the item(s) on hand, your order will be packaged with 24-48 hours. Items that are not on hand will take 7-10 days. I will provide you with a tracking number when the order is sent out. After it leaves my hands, the time would be dependent on the carrier.
If an item is unavailable, will it be backordered or cancelled from the order?
Being a small cottage industry, I am unable to keep a large quantity of items on hand. Therefore, sometimes I will be out of stock on an item. If something is unavailable, I will notify you immediately and you can either choose something else, wait until it is available, or cancel your order.
Do you ship outside of the United States?
I prefer to stay within the US boundaries due to an increase in fraud AND increased shipping costs. Any orders placed from outside the USA will be refunded. I hope to be able to ship Internationally in the very near future.
What is your return policy?
Due to the nature of the products, I am unable to accept returns on candles or bath and body items unless there is a gross misrepresentation of my product. I will review return requests on a case-by-case basis, so if you are unhappy, please contact me. Other items not falling within the "personal use" category may be returned only if they have been misrepresented or are defective. Buyer's remorse is not an acceptable excuse. If you need to return an item, you have 14 days to do so. You will need to contact me for a return authorization (RA) number.
Do you have a mail order catalog?
Not at this time. I welcome you to sign up for advanced notification of sales and new items by filling out the email newsletter form.
Do you sell wholesale?
I am unable to offer wholesale as I do not carry the volume necessary to fulfill wholesale requests.
Do you offer coupons or specials?
Of course! I offer a FREE GIFT on any order with a subtotal of over $50. I also offer FREE SHIPPING with any order having a subtotal of $50.01 or more. In addition, I will send coupons and special offers to everyone who has signed up for email notices. I do not tolerate SPAM so you will not be spammed from me. You MUST opt in for email notices and/or newsletters.
What is your privacy policy?
VTwiccan does not sell, rent, or share our customer's information with anyone at any time nor for any reason, except in the process of order fulfillment. Please rest assured that by ordering from me, which is optional, you are in no way compromising your privacy but are providing VTwiccan with the ability to serve you better.
Legal Disclaimer:
VTwiccan would like you to please remember that none of our products are intended to diagnose, treat or cure any disease or illness. If you have any medical concerns, please use common sense and consult a doctor. Neither Jennifer Cavacas nor VTwiccan shall be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.
Indemnification:
You agree to indemnify, defend, and hold harmless Jennifer Cavacas/VTwiccan, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of any of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.